Help & FAQs

Effective Date: September 15, 2026

Welcome to CONBOY TOKEN TECH LTD.

We are committed to making your shopping experience simple and straightforward. Below you will find answers to common questions about our phone cases, orders, payments, shipping, returns, and customer support.

If you cannot find the information you need, please contact us at payment@conboytokentech.net.

1. About Our Products

What products do you sell?

We specialize in mobile phone cases and related phone accessories designed for everyday use, protection, and personal style.

Product availability may vary depending on device model and stock levels.

How do I know if a phone case fits my device?

Please carefully select your exact phone model when viewing a product.

Different generations or versions of the same phone series may have different dimensions and camera layouts. We recommend checking the compatibility information displayed on the product page before placing your order.

If you are unsure about compatibility, please contact our customer service team before purchasing.

Are the colors shown on the website accurate?

We make reasonable efforts to display product colors accurately.

However, colors may appear slightly different depending on your monitor, smartphone, tablet, browser, or display settings.

2. Ordering

How do I place an order?

To place an order:

1. Select the phone case or accessory you want.

2. Choose the appropriate phone model and available options.

3. Add the product to your shopping cart.

4. Review your order details.

5. Enter your shipping and billing information.

6. Select an available payment method.

7. Complete the checkout process.

After your order is submitted, you may receive an order confirmation by email.

Can I change my order after placing it?

Please contact us as soon as possible if you need to change an order.

We will make reasonable efforts to accommodate changes before the order is processed or dispatched. Once an order has entered fulfillment or has been shipped, changes may no longer be possible.

Can I cancel my order?

If you wish to cancel an order, please contact us as soon as possible at:

payment@conboytokentech.net

Cancellation may be possible before an order is processed or dispatched.

If the order has already been dispatched, you may need to follow our Returns & Exchanges Policy or applicable statutory cancellation rights.

3. Payment

What payment methods do you accept?

Available payment methods are displayed during checkout.

Depending on your location and the payment options available at the time of purchase, payments may be processed through authorized third-party payment providers.

Is my payment information secure?

We use established payment processing services to help securely process online transactions.

Payment information may be handled directly by third-party payment providers according to their own security and privacy procedures.

We do not intentionally store complete payment card numbers or card security codes on our own systems.

Why was my payment declined?

A payment may be declined for several reasons, including:

• Incorrect payment information

• Insufficient funds

• Card restrictions

• Bank security checks

• Payment provider authorization issues

• Fraud prevention measures

If your payment is declined, please verify your payment details or try another available payment method.

If the problem continues, please contact your bank or payment provider.

4. Shipping

How long does order processing take?

Our estimated order processing time is 1–3 business days.

Processing may take longer during periods of high order volume, holidays, or other unexpected circumstances.

How long does delivery take?

Estimated delivery times are:

• Standard Shipping: 5–12 business days

• International Shipping: 7–15 business days

These estimates do not include order processing time and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier, customs procedures, weather, and other circumstances.

Will I receive tracking information?

Where tracking is available for your selected shipping method, tracking information may be provided after your order has been dispatched.

Please allow some time for tracking information to become active after shipment.

My order has not arrived. What should I do?

First, check your tracking information if available.

You may also check whether the package was left in a safe location or received by another person at your delivery address.

If the order remains missing, contact us at:

payment@conboytokentech.net

Please provide your order number and any available tracking information so we can assist you.

Do international orders have customs charges?

International orders may be subject to customs duties, import taxes, or other charges depending on the destination country.

Any applicable charges are determined by the relevant authorities and may be the customer’s responsibility where permitted by law.

5. Returns & Exchanges

Can I return my phone case?

Eligible products may be returned in accordance with our Returns & Exchanges Policy and applicable consumer protection laws.

Please contact us before sending a product back.

How long do I have to request a return?

Unless a different period applies under applicable law, customers should contact us within 30 days of receiving their order to request a return.

Certain statutory cancellation rights may provide different timeframes.

Can I exchange a phone case for another model?

We may offer exchanges for eligible products, subject to product availability.

If you selected the wrong phone model, contact us as soon as possible and provide your order information and the correct model you require.

What if I received a damaged or incorrect item?

Please contact us as soon as reasonably possible.

We may ask you to provide:

• Order number

• Description of the problem

• Photos of the product

• Photos of the packaging, where relevant

We will review the issue and provide an appropriate solution in accordance with applicable law.

When will I receive my refund?

Approved refunds are generally issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or bank.

6. Order Problems

I received the wrong phone case. What should I do?

Please do not use the product.

Contact us at payment@conboytokentech.net with your order number and photographs of the item received.

We will review the order and assist with the appropriate resolution.

My phone case arrived damaged. What should I do?

Please contact us promptly and provide photographs showing the damage.

Keeping the original packaging may also help us investigate the issue with the relevant delivery provider.

I entered the wrong shipping address. Can I correct it?

Contact us immediately after placing your order.

We will try to update the address before dispatch. However, we cannot guarantee that changes will be possible after an order has entered processing or has been shipped.

7. Account and Website

Do I need an account to place an order?

If guest checkout is available, you may be able to complete a purchase without creating an account.

The checkout options available to you will be displayed on our website.

Why is a product temporarily unavailable?

Products may become unavailable because of stock levels, device-model availability, or other fulfillment considerations.

We may update product availability as inventory changes.

Can I contact customer service before placing an order?

Yes.

If you have questions about product compatibility, ordering, shipping, payments, or any other part of your purchase, please contact us before placing your order.

8. Privacy & Personal Information

How do you use my personal information?

We use personal information for purposes such as processing orders, arranging delivery, providing customer support, maintaining website security, and complying with applicable legal requirements.

For more information, please review our Privacy Policy.

Can I request that my personal information not be shared?

Where applicable privacy law provides an opt-out right, you may contact us to submit a request.

Email:

payment@conboytokentech.net

For additional information, please visit our Do Not Share My Personal Information page.

Do you use cookies?

Yes. Our website may use cookies and similar technologies for essential website functions, preferences, analytics, security, and other permitted purposes.

For additional information, please review our Cookie Policy.

9. Customer Support

How can I contact CONBOY TOKEN TECH LTD?

You can contact our customer service team using the following information:

Email: payment@conboytokentech.net

Phone: +44 7365190344

Business Address:
65 ARTHURLIE STREET
BARRHEAD, LANARKSHIRE
UNITED KINGDOM
G78 2EP

When contacting us about an order, please include your order number whenever possible so that we can assist you more efficiently.

10. Useful Policies

For more detailed information, please refer to the following pages on our website:

• Privacy Policy

• Terms of Service

• Shipping Policy

• Returns & Exchanges

• Cookie Policy

• Do Not Share My Personal Information

These policies provide additional information regarding our services, website use, personal information, delivery, returns, and customer rights.

11. Policy Updates

We may update this Help & FAQs page from time to time to reflect changes in our products, services, website functionality, or customer support procedures.

Any significant updates will be reflected on this page.

12. Contact Us

If your question is not answered above, please contact us directly.

CONBOY TOKEN TECH LTD

Address: 65 ARTHURLIE STREET, BARRHEAD, LANARKSHIRE, UNITED KINGDOM, G78 2EP

Email: payment@conboytokentech.net

Phone: +44 7365190344

We will make reasonable efforts to assist you with your question or order.

Last Updated: September 15, 2026

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