Shipping Policy

Effective Date: September 15, 2026

At CONBOY TOKEN TECH LTD, we are committed to providing a smooth and reliable delivery experience for every customer. This Shipping Policy explains how we process, prepare, and deliver orders placed through our website, conboytokentech.net.

By placing an order with us, you acknowledge the shipping practices described below.

1. Company Information

Business Name: CONBOY TOKEN TECH LTD

Registered Business Address: 65 ARTHURLIE STREET, BARRHEAD, LANARKSHIRE, UNITED KINGDOM, G78 2EP

Website: https://conboytokentech.net

Email: payment@conboytokentech.net

Phone: +44 7365190344

2. Order Processing

We aim to process customer orders efficiently and prepare products for dispatch within a reasonable timeframe.

• Orders are processed during our regular business days.

• Processing begins after successful payment confirmation.

• Orders may require additional processing time during busy periods.

• Orders containing multiple products may be dispatched together or separately, depending on availability and fulfillment arrangements.

• Customers will receive relevant order or shipping updates when available.

Estimated processing time: 1–3 business days.

Processing times are estimates and may vary depending on order volume, product availability, and other operational circumstances.

3. Shipping Destinations

We may offer shipping to selected domestic and international destinations.

Available shipping locations depend on product availability, carrier coverage, and delivery restrictions.

During checkout, customers can review the shipping options available for their delivery address.

If we are unable to deliver to a particular destination, we will inform the customer where reasonably possible.

4. Delivery Timeframes

Estimated delivery times depend on the destination, shipping method, and carrier.

The following timeframes are general estimates:

These estimates do not include order processing time.

Delivery timeframes are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary because of carrier delays, customs procedures, weather conditions, public holidays, or other circumstances beyond our reasonable control.

The applicable shipping options and estimated delivery timeframe will be displayed during checkout where available.

5. Shipping Costs

Shipping fees are calculated based on factors such as:

• Delivery destination

• Shipping method

• Order size

• Product quantity

• Applicable shipping arrangements

The shipping cost applicable to your order will be displayed during checkout before payment is completed.

Where free shipping promotions are offered, the relevant eligibility conditions will be stated on the website or at checkout.

Customers are responsible for reviewing the total order amount, including shipping charges, before confirming their purchase.

6. Order Tracking

Where tracking is available, we may provide tracking information after the order has been dispatched.

Tracking information may be sent by email or made available through the relevant delivery service.

Please allow some time for tracking information to become active after dispatch.

If your tracking information has not updated for an extended period, please contact our customer service team for assistance.

7. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please check that the following details are correct:

• Full name

• Street address

• City or town

• Postal code

• Country

• Contact telephone number, where required

We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, subject to applicable consumer protection laws.

If you notice an address error after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist, but changes may not be possible once an order has been dispatched.

8. Delayed Deliveries

Although we work to support timely delivery, delays may occur due to circumstances such as:

• Carrier operational issues

• Customs inspections

• Severe weather

• Public holidays

• Incorrect delivery information

• Unexpected transportation disruptions

• High shipping volumes

If your order is delayed, please contact us using the details provided below.

We will make reasonable efforts to assist with tracking and delivery inquiries.

Where applicable, your statutory rights relating to delivery delays remain unaffected.

9. Lost or Missing Packages

If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact us.

Please provide:

• Order number

• Customer name

• Delivery address

• Tracking number, if available

• Relevant delivery information

We may contact the shipping provider to investigate the shipment.

If a package is confirmed as lost, we will review the situation and provide an appropriate solution in accordance with applicable law and the circumstances of the order.

10. Incorrect or Incomplete Delivery Information

If an order cannot be delivered because the customer provided incorrect or incomplete delivery information, please contact us promptly.

Depending on the circumstances, additional shipping charges or other arrangements may apply where legally permitted.

We will assess each situation individually and communicate the available options.

Nothing in this section limits any consumer rights that cannot legally be excluded.

11. Damaged Packages

We take reasonable care when preparing products for dispatch.

If your package arrives damaged, please contact us as soon as reasonably possible.

We recommend providing:

• Order number

• Photographs of the external packaging

• Photographs of the damaged product

• A description of the issue

We will review the information and work with you to determine an appropriate remedy in accordance with applicable law.

12. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country and applicable regulations.

Customers may be responsible for applicable charges where legally permitted and where such responsibility has been properly disclosed.

Customs processing may also affect delivery timeframes.

We recommend checking your local import requirements before placing an international order.

13. Delivery Confirmation

Depending on the shipping service selected, a delivery provider may provide delivery confirmation or tracking updates.

If tracking indicates that your order has been delivered but you cannot locate it, please:

1. Check the delivery area around your address.

2. Ask household members or relevant building staff whether the package was received.

3. Contact the shipping provider if appropriate.

4. Contact our customer service team if the package remains missing.

We will make reasonable efforts to assist in reviewing the delivery issue.

14. Order Changes and Cancellations

If you need to change your shipping address or cancel an order, please contact us as soon as possible.

We will attempt to accommodate requests before dispatch, but changes or cancellations may not be possible once an order has been processed or shipped.

Your statutory cancellation rights remain unaffected.

For further information, please review our Returns & Exchanges Policy.

15. Delivery Restrictions

Certain products or destinations may be subject to shipping restrictions.

We reserve the right to restrict delivery to locations where fulfillment is unavailable, prohibited, or impractical, subject to applicable law.

If we are unable to fulfill an accepted order due to a delivery restriction, we will contact the customer and provide an appropriate solution.

16. Shipping Communication

We may contact you using the information provided at checkout to communicate about:

• Order confirmation

• Dispatch status

• Tracking information

• Delivery issues

• Address clarification

• Other matters relating to your purchase

These communications are intended to support order fulfillment and customer service.

17. Policy Updates

We may update this Shipping Policy periodically to reflect changes in our shipping arrangements, service providers, or legal requirements.

Any changes will be published on this page with an updated effective date.

We encourage customers to review this policy before placing an order.

18. Contact Us

If you have questions regarding shipping, delivery, order tracking, or a missing package, please contact our customer service team.

CONBOY TOKEN TECH LTD

Address: 65 ARTHURLIE STREET, BARRHEAD, LANARKSHIRE, UNITED KINGDOM, G78 2EP

Email: payment@conboytokentech.net

Phone: +44 7365190344

We will make reasonable efforts to assist with shipping-related inquiries.

Last Updated: September 15, 2026

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