Returns & Exchanges Policy

Effective Date: September 15, 2026

At CONBOY TOKEN TECH LTD, we want every customer to feel confident when shopping with us. If your purchase does not meet your expectations, our Returns & Exchanges Policy explains the process for requesting a return, replacement, or refund.

This policy applies to purchases made through our official website, conboytokentech.net, and should be read alongside our Terms of Service.

1. Company Information

Business Name: CONBOY TOKEN TECH LTD

Registered Business Address: 65 ARTHURLIE STREET, BARRHEAD, LANARKSHIRE, UNITED KINGDOM, G78 2EP

Website: https://conboytokentech.net

Email: payment@conboytokentech.net

Phone: +44 7365190344

2. Return Eligibility

We accept eligible return requests in accordance with our policy and applicable consumer protection laws.

To help us process your request efficiently, returned products should generally meet the following conditions:

• The product was purchased directly from our website.

• The return request is submitted within the applicable return period.

• The item is unused and in its original condition, where applicable.

• The product is returned with its original packaging, accessories, and relevant order information, where reasonably possible.

• The item is not excluded from returns under applicable law or the conditions disclosed at the time of purchase.

Your statutory consumer rights remain unaffected by this policy.

Certain products may be subject to specific return conditions. Please contact our customer service team if you are unsure whether your order qualifies.

3. Return Period

Customers should contact us within 30 days of receiving their order to request a return, unless a different period applies under applicable law or a specific product policy.

To initiate a return, please email:

payment@conboytokentech.net

Please include your order number and a brief explanation of the reason for your return.

For customers exercising statutory cancellation rights under applicable UK consumer law, the relevant legal time limits and procedures will apply.

4. Reasons for Return

You may contact us regarding a return for reasons including:

• The product is damaged upon arrival.

• The wrong item was received.

• The product does not match its description.

• The product is defective.

• You have changed your mind, where applicable.

• The product does not meet your expectations.

Return eligibility and available remedies may vary depending on the reason for return and applicable law.

We will review your request and provide appropriate instructions.

5. Damaged, Defective, or Incorrect Items

We take care to ensure that orders are prepared accurately and products are dispatched in suitable condition.

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible.

Please provide:

• Order number

• Customer name

• Description of the issue

• Clear photographs of the product and packaging, where relevant

We will review the information and work with you to determine an appropriate solution, which may include a replacement, repair, refund, or other remedy required by applicable law.

You will not be required to accept an unsuitable remedy where consumer law provides you with a different right.

6. Change-of-Mind Returns

If you change your mind about a purchase, you may be entitled to cancel your order under applicable consumer protection legislation.

For eligible online purchases in the UK, consumers generally have a statutory cancellation period of 14 days from receiving the goods, followed by a further period to return the goods after notifying the trader.

Exceptions may apply, including certain personalized or custom-made products, subject to the law and the circumstances of the order.

Where a statutory cancellation right applies, we will process the request in accordance with the applicable legal requirements.

7. Exchange Policy

We may offer exchanges for eligible products, subject to availability.

To request an exchange, please contact our customer service team with:

• Order number

• Product name

• Original device model selected

• Requested replacement item or compatible model

• Reason for exchange

For phone cases, please verify your device model carefully before placing an order.

If the requested replacement is unavailable, we will discuss the available options with you, which may include a refund or another appropriate solution.

8. Product Compatibility and Incorrect Model Selection

Our mobile phone cases are designed for specific device models.

Customers should check the compatibility information before placing an order.

If you selected an incorrect phone model, please contact us promptly to discuss available options.

Returns or exchanges arising from incorrect model selection may be subject to applicable return conditions, unless statutory rights provide otherwise.

We cannot guarantee that an exchange will be available for every model or product.

9. Return Shipping Costs

Faulty, Damaged, or Incorrect Products

If the product is faulty, damaged, incorrectly supplied, or otherwise covered by a statutory remedy, we will handle return shipping costs as required by applicable law.

Change-of-Mind Returns

For eligible change-of-mind returns, return shipping costs may be the customer’s responsibility where legally permitted and properly disclosed.

We will provide return instructions when your request is approved.

Please do not send products to an address different from the return address provided by our customer service team.

10. Return Process

To request a return or exchange, please follow these steps:

Step 1: Contact Customer Service

Email us at:

payment@conboytokentech.net

Include your order number and the reason for your request.

Step 2: Receive Return Instructions

Our team will review your request and provide the applicable return instructions.

Step 3: Prepare the Product

Package the item securely to help prevent damage during transportation.

Include relevant order information as instructed by our customer service team.

Step 4: Ship the Item

Send the product using the return method and address provided by us.

Keep your shipping receipt or tracking information until the return has been completed.

Step 5: Return Review

Once we receive the returned product, we will review it and determine the appropriate outcome in accordance with this policy and applicable law.

11. Refunds

Approved refunds will be issued to the original payment method where reasonably possible, subject to applicable legal requirements and payment provider procedures.

Refund processing times may vary depending on:

• Payment method

• Payment provider

• Bank processing times

• Return inspection

• Applicable legal requirements

We will communicate relevant refund information once your request has been reviewed.

Where a statutory refund is required, we will process it within the legally applicable timeframe.

12. Refund Exclusions and Restrictions

Certain items may not qualify for discretionary returns or exchanges, including:

• Products that have been customized or personalized, where applicable.

• Items returned outside the applicable return period, unless required by law.

• Products damaged through misuse or improper handling, where the damage is not covered by applicable consumer rights.

• Items excluded by applicable lawfully disclosed return conditions.

These restrictions do not limit any statutory rights or remedies that cannot legally be excluded.

13. Order Cancellation

If you wish to cancel an order before dispatch, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but cancellation may not be possible once an order has been processed or shipped.

If cancellation is unavailable, you may still have return or cancellation rights under applicable law.

14. Exchanges for Different Products

If you would like to exchange your product for a different design, color, or phone model, please contact our customer service team.

Availability and price differences may affect the exchange process.

Any exchange arrangement will be confirmed by our customer service team before the replacement is dispatched.

15. Consumer Rights

This policy does not affect your rights under applicable consumer protection laws, including rights relating to faulty, misdescribed, or incorrectly supplied goods.

Nothing in this policy is intended to exclude, restrict, or replace mandatory legal protections.

If you believe a product does not meet the required legal standards, please contact us so that we can review your concern.

16. Policy Updates

We may update this Returns & Exchanges Policy from time to time to reflect changes in our business operations, products, or legal requirements.

Any updates will be published on this page with a revised effective date.

We encourage customers to review this policy before making a purchase.

17. Contact Us

For all return, exchange, refund, or order cancellation inquiries, please contact:

CONBOY TOKEN TECH LTD

Address: 65 ARTHURLIE STREET, BARRHEAD, LANARKSHIRE, UNITED KINGDOM, G78 2EP

Email: payment@conboytokentech.net

Phone: +44 7365190344

Our customer service team will review your request and provide appropriate assistance.

Last Updated: September 15, 2026

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